Solar installation companies lack a platform for end-to-end tracking of a customer's project — from sale to official approval, causing complaints and dissatisfaction

1. Describe the problem:

I work in the solar energy sector in Brazil. When a customer purchases a solar installation, a long process begins: from the sale and design to installation and official grid connection approval (homologação). We don't have a single platform that allows us to track this entire journey for each customer. Because of this, customers get lost, don't understand what stage their project is at, and constantly complain about a lack of transparency.

2. How often does the problem occur?

The problem occurs constantly, with every new customer. It's a systemic pain point that damages the customer experience and increases the support team's workload.

3. What attempts have you made to solve the problem?

We've tried using general management tools, but they aren't adapted to the specifics of our process (especially the approval and homologação stages). I haven't found a specialized solution for guiding a solar energy customer from sale to launch.

4. How much are you willing to pay for the solution?

I'm willing to pay about $10 per month per seat (for each employee) for a platform that solves this problem and gives customers full transparency into the process.

5. Problem author:

Name: Alessandro Catarino
Country: Brazil
Contacts: WhatsApp

Comment from the ProblemHunt moderator: This problem was written in Brazilian, and we have translated it into English. Therefore, it is preferable to communicate with the author in Brazilian. Thank you for understanding.